Frequently asked
Straight answers, before you get in touch.
RMG licence requirements, payment gateways, pricing and ownership for raffle, competition and prize draw websites, answered plainly.
Do you need an RMG licence?
Follow the path your draw takes.
Whether your site needs a licence comes down to two questions: do players pay to enter, and is there a genuine skill question with a free entry route? We build to the prize competition model by default, so the answer for our sites is usually no lottery licence required.
Do I need an RMG licence for my raffle or competition website?
A prize competition built with a genuine skill question and a free entry route sits outside lottery law, so it doesn't need a Gambling Commission lottery licence. RMG guidance and the Voluntary Code of Good Practice set the standard most operators follow, and we build every site to meet it: age gate, spend limits, free entry route and all. See the Gambling Commission's guidance on free draws and prize competitions.
What is the difference between a raffle, a competition and a prize draw?
A prize draw is free to enter with a random winner. A prize competition is paid entry with a skill element and usually a free entry route, which keeps it outside lottery law. A raffle is chance-based ticket sales, which UK law treats as a lottery unless run by a licensed society. We build to the prize competition model by default, skill question and free entry route included.
Who provides the domain, hosting and SSL?
Every package comes with a year of free domain, hosting and SSL, set up after your initial deposit. Already have these? We can work with what you've got.
Who owns the website once it's finished?
You do, fully, once it's paid for. We don't take a revenue share, charge per order, or keep any ongoing connection to the site unless you choose an optional support plan yourself.
Do you charge per order, per ticket, or take a share of revenue?
No. We charge for building the site and, if you want it, ongoing support. We never take a cut of your ticket sales, and there are no hidden per-order fees on top of your plan.
How many competitions can I add?
Unlimited. Add as many competitions and raffles as your business needs, with no extra licence cost.
Can I add and edit competitions myself?
Yes. You get a user-friendly backend where you can add new competitions and edit any page or content, no developer needed for day-to-day changes.
How does payment gateway approval work for raffle sites?
Not every provider accepts competition or raffle websites. There's a limited list who do, and we guide you through choosing and applying to one as part of the build.
What does a fully-featured site cost?
Our standard build with the full feature set starts from £999 one-off, or from £79 a month. We'll show you design concepts to choose from and rebrand fully to your logo and colours. Bespoke layouts are quoted separately, see the full pricing page.
Can I build my own raffle website instead?
Yes. If you'd rather do it yourself, our raffle themes store has ready-made WordPress themes with competition pages, ticket selectors, instant wins and checkout already in place. You install it, add your prizes and start selling, and you can bring us in for a custom build later.
Do you build Spin Wheel and Scratch Card games into every site?
They're included on our Growth and Pro plans, or available as an add-on. The core ticket-selling system is included on every plan. See Spin Wheel System and Scratch Card System.
Do you offer SEO and social media marketing?
Yes. We won't promise page-one rankings in a month though, because that isn't realistic, and we'd rather be straight with you than sell you something we can't deliver.
Can you redesign my existing raffle website?
Yes, this is one of our most common projects. Send your current site over and we'll tell you exactly what we'd change and why.
Do you provide after-sales support and maintenance?
Security and updates are covered for the first year. After that, maintenance plans start from £25 a month, entirely optional.
Can the system run a free postal entry route alongside paid online entry?
Yes. Every build supports a free postal entry route alongside paid online entry, plus an optional skill question. How postal entries are logged against a customer account, and how they count towards any per-person entry limit, is agreed with you during the build so it matches your terms and conditions.
Can I run a draw with random winner selection and no skill question?
The software can: winners can be picked automatically at random, or you can switch on the manual winner picker and run the draw your own way. Which legal model suits your draw is a different question. We build to the prize competition model by default, and we don't give legal advice, so if you want to run a different model, have your solicitor review it before launch.
Which age verification options do you support?
Every build has a compulsory 18+ age gate in front of every entry point, ticket purchase and account registration. If you want stricter checks, such as third-party ID or age verification, we can discuss integrating a provider. Their setup and per-check charges are set by the provider and are separate from our build price, and we confirm the details in your proposal.
Are spend limits, account suspension and marketing controls included?
Spend limits are included, and can be set by the player or by you as the admin. Players can suspend or close their own account at any time. Email and SMS marketing integrations are available, and we set up your marketing sign-up and opt-out flow with you during the build.
Can I export sales, entries and customer data for each draw?
Yes. You can export each competition's player data to Excel or CSV in one click and choose which fields to include. Orders and refunds sit in your WooCommerce admin, so you can review them yourself without asking us.
How are winners selected, and is there a record of the draw?
You can let the system pick a winner automatically at random, or use the manual winner picker to run the draw with your own method, such as an online random number picker or a live ball machine. Every ticket and order is recorded in your site's admin, and many operators also record the draw live on video and publish the result on the winners page for transparency.
Who contracts the payment provider, and what fees should I expect?
You do. The merchant account is set up directly in your company's name, and payouts go to your business bank account. We guide you through choosing and applying to a provider that accepts competition websites, but approval is the provider's decision. Processing fees, reserves and payout timings are set by the provider and vary, so ask them for their terms. We never add a transaction charge or take a share of your ticket sales.
Can my solicitor review the site before it goes live?
Yes. We can give you a review version of the site with payments and entries switched off, so your solicitor can go through the pages, journeys and wording before launch. We include standard compliance pages, but your terms and policies should be reviewed or drafted by your solicitor. Any changes they request are agreed with you in writing in your proposal, and we test the checkout and entry flow again before launch.
Can you help me get approved to advertise on Meta?
Meta decides whether competition advertising is approved, so we can't guarantee it. We can make sure the website side is ready, with clear terms, a visible free entry route and age gate, and compliance pages in place. Any legal opinion or paperwork they ask for would come from your solicitor.
If I leave, can another developer run my website elsewhere?
Yes. Your site runs on standard WordPress and WooCommerce, so a developer can move the files and database to any compatible host. Some third-party plugins and the theme carry their own licences, which you'd keep renewing or replace if you want ongoing updates. We'll tell you exactly which ones apply to your build.
What is not included in the build price?
Hosting, domain and SSL are free for the first year, then renew at the normal rate. Payment provider fees, any third-party ID verification service and optional maintenance, from £25 a month after the first year, are paid separately. We list each of these in your proposal so there are no surprises, and we confirm your timescale and payment schedule at the same time.
What happens if checkout or ticket allocation stops working?
Security and updates are covered for the first year, and our support team can look into checkout or ticket allocation problems for you. After that, an optional maintenance plan keeps you covered. Contact us before you commission the build if you need a specific response time and we'll put it in writing.
No matching questions. Ask us directly
Didn't find your answer?
Ask us directly. We reply properly, not with a template response.